Shipping and Returns

SHIPPING:

We aim to make your shopping experience as simple and enjoyable as possible.

All of your orders are sent using Australia Post, which means each order will have its very own tracking number, meaning you can track it from start to finish.

We offer free Standard shipping on all orders over $200 within Australia. (*Not during sales*)

For all orders within Australia, prices are as listed below.

Express Pre-paid Satchels:  

Small satchel $10.55
Holds up to 500g
355 x 220mm*

Medium satchel $14.80
Holds up to 3kg
405 x 310mm*

Large satchel $24.15
Holds up to 5kg
510 x 435mm*

Standard Pre-paid Satchels:  

Small satchel $8.25
Holds up to 500g
355 x 220mm*

Medium satchel $13.40
Holds up to 3kg
405 x 310mm*

Large satchel $17.10
Holds up to 5kg
510 x 435mm*

 

All orders will be dispatched within 24 hours on business days.

Express Post orders will be dispatched same day, if orders are placed before 3.30pm AEDT. 


RETURN/EXCHANGE POLICY:

At Frankie + Coco we offer exchange on all full priced items within 7 days of purchase, with proof of purchase (receipt). We do not offer Refunds

For online exchanges, please contact us via email, at style@frankieandcoco.com. Once your exchange has been processed, you will be required to return item along with a pre paid postage bag to the following address:

Frankie and Coco Lifestyle

398 Hampton St 

Hampton 23188

VIC

For hygiene reasons, we do not offer exchange on swimwear, so please choose carefully. For extra help with sizing, please do not hesitate to send us an email or give us a call on 03 95334650.

We do not offer exchange on sale or discounted items.